| If you run a tire shop or a tire store then | | | | will ask about balancing, car rims or performance |
| everyone who works there needs to know a little | | | | tires. When a customer starts asking these types |
| bit about sales and a lot about tires. You should | | | | of questions there may be future sales involved |
| have routine classes for all employees so they | | | | that can be had quite easily. |
| can answer questions about road hazards, tire | | | | Running a busy tire shop and busting tires can be |
| wear, inflation pressures and the various | | | | difficult and hectic, but missing sales because your |
| companies and brands that you sell. Customers | | | | staff could not answer basic questions or field the |
| need this information and they want it and desire | | | | needs of the customers, means you are losing |
| it. | | | | business and that is not something that makes a |
| Additionally, every person in the tire store should | | | | lot of sense considering your over head, labor |
| understand when the customer has a problem or | | | | costs and inventory costs. Lets face it your job is |
| a question that can be solved by another | | | | to sell tires, put them on cars and go to the next |
| purchase that they need to be referred to the | | | | car as everyone leaves satisfied and happy. |
| person who takes the orders. Often customers | | | | Please consider all this in 2006. |