| Sales techniques are used in majority of sectors | | | | making them a regular customer. |
| such as marketing right to Finance and IT, selling | | | | 5) Relationship Building |
| everything from software, a service or a product. | | | | To build on the relationship it is important to |
| After you are training to bring you up to speed | | | | maintain regular contact with the client. If you |
| about what you're selling, you need start bringing | | | | don't then they will either go to your competitor |
| in the business. These top ten tips sales | | | | or lose trust in you. Make sure they know that |
| techniques gives an overview of the type of skills | | | | they can contact you on your email, work |
| you need to use to gain new business and build | | | | number and mobile. |
| and maintain client relationships. | | | | 6) Listening to your client |
| 1) Prepare | | | | Your client might mention a problem that they are |
| Before you make your first initial contact with the | | | | currently experiencing at work. If you can solve |
| potential client, make sure you research their | | | | this problem, don't be afraid to give them your |
| business thoroughly, understand their industry and | | | | professional advice, even if they don't ask for |
| take a look at what their competitors are doing. | | | | your help. You have to be confident in finding |
| Also, do a little web research on the person | | | | solutions to their work. |
| you're going to be talking to. | | | | 7) Sell the benefits |
| 2) People skills | | | | Sell the benefits of your product or service. |
| Some people find meeting new people easy as it | | | | Remember that your product or service is |
| comes naturally to them, but others find it difficult. | | | | benefiting their business needs. You are helping |
| Remember you're face and personality of your | | | | them gain a flexible work schedule to make their |
| company. There are many courses that can help | | | | work life a little easier on them. |
| develop your people skills and cover many | | | | 8) Don't rush the sale |
| aspects such as questioning and listening skills, | | | | Never let your customer feel like they are being |
| giving and receiving criticism and praise and using | | | | rushed into a sale. This is important especially if |
| assertive behaviour. | | | | you're still building the relationship. If you can make |
| 3) First impressions really count | | | | them feel that they are in control of the |
| If you are having your first meeting, first | | | | relationship, you won't risk losing the client to a |
| impressions are really important. Majority of | | | | competitor. |
| people make their first impression in 15 seconds | | | | 9) Remember a promise is a promise |
| of meeting you. To feel confident, you need to | | | | If you promise to do something, perhaps a favor |
| look confident. Make sure you look you clean, tidy | | | | relating back to your services/product, make sure |
| and are dressed appropriately. Do not wear jeans | | | | you follow through. If there is a deadline, make |
| to your first meeting; even if they are a casual | | | | sure it reaches your client at least a day before. |
| company, the first meeting is always about | | | | If you're forced to extend the deadline, contact |
| looking and appearing smart. | | | | the client straight away and let them know. |
| 4) Starting a client relationship | | | | 10) You're the expert |
| Once you've made the first contact, you need to | | | | Never forget that you're the expert in your field, |
| build on the relationship. It is important to listen | | | | make sure the client knows that they can turn to |
| and understand their business needs. Once you've | | | | you for advice. You understand the industry and |
| built that relationship, shown you understand, and | | | | have the knowledge to provide expert advice and |
| earned their trust, you are on the right track to | | | | share good practice. |