| Here's a free sales force training session to boost | | | | their struggles or their problems. Empathize when |
| your conversion rate: | | | | needed. |
| 1. Profiling. Know the profile of your prospects the | | | | 3. Present your products as the best solutions. |
| moment they call you or the moment they enter | | | | Make your offerings look more valuable to the |
| your store. Are they in good mood? Are they | | | | eyes of your prospects by presenting them as |
| neutral? Do they sound apprehensive? Are they | | | | the best solutions to the problems being faced by |
| irate? You will need to know this so you can | | | | your prospects. Say, "This product is proven to |
| easily figure out how you can start a | | | | eliminate acne in just 7 days so you can attend |
| conversation with them. If they seem happy, try | | | | your homecoming looking more beautiful and |
| your best to sound enthusiastic to match their | | | | radiant." Don't forget to communicate the benefits |
| mood. If they are irate, empathize first and know | | | | that your products can offer as this can surely |
| their problem. | | | | affect the buying decision of your prospects. |
| 2. Probe. Instead of saying "this product will surely | | | | 4. Thank your customers and ask for repeat |
| work for you," spend some time knowing the | | | | business. End the transaction by offering further |
| problems or pains of your customers first. | | | | assistance (is there anything else that I can help |
| Offering them help (How can I help you today?) | | | | you with?) and by thanking your clients for doing |
| or asking them questions (What kind of products | | | | business with you. Don't forget to ask them to |
| are you looking for?), can easily help you know | | | | come back again in the near future. |