| In relationship selling the skill of listening is | | | | interruptions on their part. Many small business |
| extremely important. When you are actively | | | | owners are operating from home and have small |
| listening you will tune into signs that will allow for | | | | children. Prepare ahead to avoid distractions on |
| interactive dialog. When you are present and | | | | your part. Close your email, turn off instant |
| actively listen you will bond with your prospect | | | | messenger, notify colleagues or family members |
| and will be able to clarify and confirm their wants | | | | not to disturb you. And be prepared for your |
| and needs. Active listening requires you to be | | | | meeting. |
| present and paying attention. No daydreaming or | | | | Some exercises you can do to improve your |
| multi-tasking allowed. | | | | listening skills: |
| One of the best ways to maintain attention is to | | | | - practice active listening with your spouse or |
| take notes.Handwritten is best. Typing can be | | | | children |
| heard by the client and they will think you aren't | | | | - take notes using keywords |
| listening. Jot down keywords that will later jar | | | | - reconfirm what has been said by paraphrasing |
| your memory to provide good follow up. Make | | | | - ask questions |
| note of your summary confirmation questions. | | | | - do not interrupt; practice with a spouse |
| Listening is a rare skill and people want to be | | | | - do not be thinking about what you want to say |
| heard. Make listening part of your USP, unique | | | | next |
| selling proposition. This is a skill that will help | | | | - repeat the information |
| differentiate you from your competitors. | | | | - provide feedback |
| When you don't listen communication breaks | | | | In conclusion, you can see what an important skill |
| down and you will be misinformed on your | | | | listening is in the relationship selling process. As an |
| customers needs. This becomes a waste of time | | | | added bonus practicing these skills with your |
| for both of you and is no longer relationship selling. | | | | family will improve your personal relationships. |
| Never interrupt yourself but be open minded to | | | | |