| Phone sales training will lead to a career that is in | | | | You will be ahead of the game if you train your |
| high demand. What can you expect to earn as a | | | | telesales voice. Then and only then are you ready |
| telesales rep? That depends on what you are | | | | to proceed to the next level. |
| selling, your skills, and your dedication. I suggest | | | | Up tone verses down tone: Here is the most |
| you begin in a call center or hone your skills on a | | | | IMPORTANT phone sales voice exercise: NEVER |
| good home telemarketing job. | | | | END YOUR Statement or question WITH AN |
| The voice: The first thing to focus on is your | | | | UP-TONE. ALWAYS END WITH A DOWN-TONE. |
| voice. Your voice is the single most important | | | | Using a firm even tone is crucial to getting the |
| factor. If you sing, or sing badly, it is still good | | | | sale. |
| practice to warm up your telemarketing voice. | | | | Example: Say, The product comes with a 30-day |
| Next, speak with a controlled, firm, yet | | | | warranty. (down tone) Now ask, Would you like |
| conversational tone. People respond to authority. | | | | to purchase one? (down tone) Now ask, How do |
| If you sound firm and in control, even if you don't | | | | I spell your name? (down tone) |
| really know your product, people will believe you. | | | | If you have any questions on this, email me. |
| Say this simple phrase with a firm voice: | | | | This is the single most important factor to phone |
| Phonesales training begins with a firm vocal tone. | | | | sales training. |
| Silly? | | | | Practice. Practice. Practice. It is all in the tone. |
| If it was said with a firm voice, then it sounds | | | | Product knowledge, while important, takes a |
| believable. | | | | backseat to this. |
| Your prospect doesn't know who you are or | | | | We will talk more specifically about closing sales |
| what your background is. Create your own reality. | | | | skills, telephone etiquette, business sales training, |
| Your firm tone will make them believe that you | | | | phone broadcasting and more. |
| are an expert. | | | | |