Increase Sales by Throwing Out the Yes Word

Is the YES word ingrained within your selling skills?word to describe the essence of the buying selling
Did you know that Yes has far more emotionalprocess.
value to you than your prospect? Why notThen the question is how do you get to that role
consider a new word that far better emotionalizesof being the trusted adviser where the
the sales process and work with you to improverelationship actually handles the buying/selling
sales?process? The simple answer is through
Are you possibly thinking that this lady has lostagreement. Both parties have agreement as they
her crackers, is she off her rocker?work through the sales process.
Everyone in sales knows that the word YES isAgreement is a powerful word. Not only does it
what you as the professional sales person is after.mean yes, it implies a contractual bond between
Get more "YESSES" sales gurus shout fromthe prospect and the sales person. And what
mountain top to mountain top. Attend any salesbetter way to become a trusted adviser is
training workshop or seminar and your eardrumsthrough a relationship where a bond has already
will be pummeled with that all desirable word YESbeen established?
and how you must use it as part of your salesSo what does this sound like when you are
skills.speaking with that prospect who is sharing with
However, if YES is such a great meaningyou some of the pain a.k.a. has needs or
effective word and people have been advocatingchallenges that she or he is facing? You succinctly
its use for decades, then why is there not morerestate what you heard to make sure that you
sales success? Maybe the answer is hidden withinunderstand the issues. The prospects
the word desire.acknowledges your correct summation.
For who is really desirous of the word Yes? YouNext you say something such as "Can we have
or Your Prospect? Let's be honest, it is you whoagreement that these issues are costing your
wants to hear the word Yes. Your prospect isbottom line and impeding your cash flow?" Your
truly not emotionalized by this word and if fact itprospect will be nodding his or her head and telling
may even turn him or her off.you "That is exactly the problem." What you
"Ok," you are thinking with just a little of doubthave done is not only secured agreement, but
entering that well trained sales mind. "I'll bite. Whatdug deeper into the real problem.
word should I use?"You have begun to demonstrate your value as a
First, let me ask you a question? What is the endtrusted adviser who truly cares about your
result of the sales process? A sale or commissionprospect's issues before your own sales goals. As
from the sale is the response for some.the relationship develops, the benefit is that the
The seasoned and successful sales professionalrelationship sells your products or services
will be thinking the end result is a well establishedprovided that they do solve the prospect's
relationship where the sales person has becomedilemma.
the trusted adviser and not just another salesRemove the YES word as much as possible from
person looking to make a quick buck. In today'syour sales vocabulary. Replace it with the simple,
sales training vocabulary, this is called relationshipbut far more powerful word - AGREEMENT.
selling.Watch your sales increase as your build truly
Relationship selling is not new. This type of sellingauthentic relationships where you are paid for
has been around for thousands of years. It is justyour role as trusted adviser not only with more
some well known motivational sales trainer put asales, but a whole heck of a lot more referrals.