| To be able to upsell your products and services is | | | | share their knowledge without attempting to sell, |
| a great way to increase sales and more | | | | the potential customer has the opportunity to |
| importantly profits. Yet, for many, this effective | | | | better understand the bigger picture and in many |
| sales skill is lacking. The reason way is possibly | | | | cases will purchase the "upsold" products or |
| due to the disconnect between the marketing and | | | | services being offered through education. Sales |
| selling approaches. | | | | Coaching Tip: In some cases, you may have to |
| Many salespersons are engaged in product based | | | | spend your hard cold cash and give something |
| marketing. One way to identify these types of | | | | away for free to realize the full benefits of |
| salespersons are because they are doing a lot of | | | | education based marketing. |
| talking about their products or services; telling you | | | | Dell computers is one company who has |
| about how their prices cannot be beat; and are | | | | understood the value of education based |
| more than happy to send you a proposal. This | | | | marketing. This innovative sales firm engages in |
| approach is very much problem driven. Sales | | | | upselling through education during all customer |
| Coaching Tip: "If you are telling, you ain't selling." | | | | service interactions. |
| Now a few very smart sales professionals have | | | | To be able to upsell is a great sales skill set and |
| embraced education based marketing within their | | | | should be in alignment with the current marketing |
| sales approaches. When a customer has a | | | | action plan along with customer, sales and |
| problem, these folks look to the big picture and | | | | innovation plans. Of course, effective upselling |
| therefore are solution driven. By educating | | | | means you as a salesperson, truly know how to |
| potential customers (a.k.a. prospects), they | | | | help your customers through educating them first |
| provide additional knowledge by educating specific | | | | and foremost. |
| to concerns unknown by the prospect. As they | | | | |