| How good are the Soft Skills of the Leaders In | | | | the appropriate setting. |
| Your Company? | | | | 3. Social-awareness: Your ability to use soft skills |
| Soft skills (also known as people skills) help how | | | | to pick up on the mood of the group, being able |
| personally and professionally successful an | | | | to read a situation, and apply the best behavior |
| individual will be. And a company's sustained | | | | for that context. |
| viability and profitability is directly linked to | | | | 4. Relationship management: Listening |
| leadership's level of emotional intelligence. | | | | dispassionately to others, and in the words of |
| Briefly, EI consists of being aware of and able to | | | | Covey "seeking first to understand" and being |
| manage your emotions. It also includes using soft | | | | assertive and respectful in times of conflict. This |
| skills to pick up on the mood of others and be | | | | also includes the ability to build social capital and |
| able to navigate the rocky waters of | | | | leverage relationships. |
| disagreement and conflict in an assertive yet | | | | Many managers send their employees for |
| respectful way. | | | | coaching in these soft skills in order to get some |
| Below are four competencies of emotional | | | | sort of change to happen. While this is often a |
| intelligence related to soft skills that every leader | | | | good idea and works in favor of advancing the |
| needs to understand: | | | | skills of the employee, you know that you lead |
| 1. Self-awareness: Knowing what your emotion is | | | | from the front. |
| in the moment (this is considered being | | | | Hence leaders who are eager for their teams to |
| "emotionally literate") and knowing what your | | | | be more agreeable, productive and profitable are |
| negative triggers are. | | | | well-served in refreshing and boosting their own |
| 2. Self-management: Being able to bring the | | | | levels of soft skills and other aspects of emotional |
| appropriate emotion, to the appropriate degree to | | | | intelligence. |