A Beginner's Guide to Telesales

You have to train regularly and apply yourself tosales work out. Zig Ziglar and Brian Tracey are
become good at anything. To get buff in thetwo favorites of mine.
gym, you have to eat the right food, get yourselfThirdly
a sensible and achievable workout programmeGet yourself a workout programme just like you
and most importantly actually go to the gymwould in the gym. But instead of body parts to
several times a week and workout. Some peoplework on, work on parts of the sales presentation.
will put pictures of the type of physique theyBreak it down into four easy sections, and list
want to acquire on the fridge door and getwhat types of exercises you will need to work on
themselves a training partner to give them thein order to get that part buff .
kick they need when the TV looks moreThe beginning - Things like voice inflection, pace
tempting than the gym on a training night.and tone are important and also tell the client who
The same goes for Sales Training. In order toyou are, why you're calling and what's in it for
become good at selling over the telephone youthem. Give them a reason to listen to you.
have to get yourself a training programme. SoThe middle bit - Get to know your client, learn
apply yourself in the same way you would if youwhat they want from your service or product,
were looking to be a success in the gym.use open ended questions. These are questions
Firstlythat start with Who, When, Where, Why, What
Get your head straight. You need to be& How. Using these types of questions
motivated and driven in order to work on yourgather more information than closed questions
sales skills. So build yourself some reachable goals.which will give you Yes and No responses.
Think about what you really want from life andMost importantly, make it sound like a
your job and set yourself some short, mediumconversation.
and long term goals. You're not working on thatThe Sell - Describing your product or service with
sales floor for the ambiance, so get yourself afeatures and benefits.
target and go for it. I wanted a sports car when IRemember that features tell and benefits sell, so
first started out in sales because that was whatuse colourful and relevant benefits. Get feedback,
the top guys on my sales floor drove. I knewso as you can see how you pitch is going. Trial
exactly what type of car, what colour, age andclose. e.g. "Is this the type of service you would
year it would be and I found one at a car dealerby?" Talk to your prospect and not at them
near the office where I worked. I went downThe End - Closing. Don't complicate this one, its
there and I sat in a 2nd hand Porsche 911 almostreally quite straight forward. Just ask for the deal.
every week. I can still remember the smell of theThe above is a simple guideline of areas and
leather and the acceleration of my heart as I satthings that you can work on. Each point can be a
behind the wheel and pretended that I owned it.training course in its self. Get into the swing of
It doesn't matter what you set as your goal asunderstanding what all of the above skills are and
long as you believe that it is reachable. I got theknow your industry.
car by the way; it took me nearly two years.Fourthly
SecondlyMost importantly, apply yourself and train every
Surround yourself with the right crowd. Get today. If you buy a book on sales then read it. I am
know the high achievers on your sales floor, talkon different sales floors everyday and I see the
to them and learn from them. Don't get toosame sales books lying on the same sales
involved in the play hard work hard crew as itperson's desks all the time. This is like buying a
just makes your rise to success harder. I say this£100 pair of trainers for the gym and then
because I have done it. I've earned high salarieswearing them to go for a pizza. Take your job
and blown the lot on fast cars and high living andseriously. Anthony Robbins states that 7% of
it did seem like fun at the time, but in that statepeople finish the books on self improvement they
you make bad decisions and boy does it knockbuy. Make up your mind to be one of the minority
you to pieces and set you back.that succeed.
If you're on your own at work, or you feel thatFinally
you could outperform everyone there, thenIf you want to earn a 6 figure salary in sales then
immerse yourself in sales training books andyou have to apply yourself. Don't be like one of
information. You do not have to go out and spendthe masses and put everything off until
a fortune on sales training courses. In fact I wouldtomorrow. Think big and go for it and you will
ask you to be wary of any courses that aremake it happen.
fantastically entitled with name like, 'The KillerI hope this gives you a guideline to the sort of
Lines Needed to be a Sales King' or 'How tothings that you need to work on in order to be
Smash Your Sales Targets in 1 Day.' I don't knowphenomenal in sales. Just remember that there
if these are actually courses but I have seenare a lot of sharks out there ready to sell you
dozens with names like these that would lead youthe ultimate sale training dream. Success in this
to believe that you can double your earningsbusiness will not come over night from reading a
overnight. There is not a magic pill or one thingchapter or two of a magic sales manual. You
that you can do to convert you overnight into ahave to work hard, practice and train. There isn't
phenomenal salesperson. Enthusiasm and drive willa one line solution. Sales is like a jigsaw with lots
help you. But if you don't understand the salesof little pieces that you need to put together.
process, listen & empathise with your clientStart small, and go for your goals in a
and their needs then you won't be a hugeprofessional, ethical and focused way and success
success in sales.will find you.
Look for sales book that will give you an all over